Citizen Complaints PDF Print E-mail

Your complaint is important
The Newberry Police Department is dedicated to the provision of the highest possible quality of law enforcement service to the public. The department is committed to courteously accepting and impartially investigating all complaints regarding the actions and performance of our personnel.

How to file a complaint
A complaint can be made with the Newberry Police Department in the following ways:

Go to the Newberry Police Department at 1507 Nance Street, Newberry, SC and request to speak with the on-duty supervisor or a member of the administrative staff.

Call the Newberry Police Department and request to speak with the on-duty supervisor or a member of the administrative staff at 803-321-1010.

Write a letter to the Internal Affairs, Newberry Police Department, 1507 Nance Street, Newberry, SC 29108 (Fax: 803-321-1004).

Complete the Citizen Complaint Form and bring or mail it to Newberry Police Department.

The officer receiving your complaint will attempt to make the process as easy and comfortable as possible for you.


The Interview
An officer will address the complaint with you. If may be possible that the officer will be able to explain the employee's actions to your satisfaction. If, after this discussion, you are satisfied, then no further action will be taken. However, if the complaint is not resolved at that time, the officer will make a record of your complaint and forward to the appropriate personnel.

After the complaint is made
Complaints are forwarded to the Internal Affairs officer for review and assignment.   At that time, it will be determined if the complaint should be handled by the involved employee's supervisor or to initiate an investigation by Internal Affairs.

Length of the process
Investigations of complaints will be completed within 30 days from the time they are received, unless there are exceptional circumstances.

What happens after the investigation?
The results of each investigation will be discussed with the Chief of Police and appropriate members of the staff.  If evidence supports a violation of department regulations only, then it will be handled internally.  If the matter is criminal in nature, it will be forwarded to the appropriate jurisdiction.

What if an employee is in violation of agency policies and / or procedures?
The findings of the investigation will be forwarded to the Chief of Police for consideration of disciplinary action. The Chief of Police is the final authority concerning disciplinary action.

Your rights after the investigation
Internal Affairs will contact you about your complaint at the conclusion of any investigation.
 
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